Job Description Manager – Academic and Student Affairs
n (Academic Associates and Academic Advising)
n 1. Academic & Course Operations
n n Coordinate timely and accurate course setup, including LMS integration, material uploads, and academic resource readiness.
n Track grading progress and component closures, ensuring adherence to academic timelines across terms.
n Ensure effective grading support and resolution of course-related queries.
n Manage AA allocation and scheduling for courses, examinations, invigilation, and tutorials in alignment with academic calendars.
n Monitor workload distribution to ensure effective operational deployment.
n Identify and resolve operational bottlenecks to ensure seamless academic delivery.
n n 2. AA Management
n n Own and execute structured onboarding processes for Academic Associates prior to deployment.
n Ensure role clarity by communicating grading timelines, academic protocols, LMS usage, and compliance expectations.
n Coordinate completion of mandatory documentation and system access before allocation.
n Supervise day-to-day AA execution related to grading, attendance marking, invigilation, and component closure.
n Conduct structured performance check-ins with AAs to monitor workload progress and address challenges.
n Provide timely feedback to ensure accountability and consistency in academic support delivery.
n n 3. Audit, Compliance & Process Execution
n n Liaise with Internal Academic Audit (IAA), Exams, and Program teams to ensure adherence to academic policies and audit requirements.




n Ensure timely submission of course data, approvals, and documentation for grade release and course closure.
n Establish internal checkpoints during the term to monitor grading status and compliance readiness.
n Support sequential component closure and minimize delays in grade finalization.
n Escalate compliance risks or operational delays in a structured and timely manner.
n n 4. Academic Advising & Tutorial Support
n n Assist in developing and managing course progression plans to ensure students meet academic requirements and program timelines.
n Track advising interventions, student progress, and academic risk indicators using institutional systems.
n Oversee the operational implementation of tutorial-based academic support delivered by tutors and student contributors.
n Monitor tutorial participation and effectiveness using defined performance indicators.
n Escalate academic risk cases appropriately to relevant academic or administrative stakeholders.
n n 5. Technology & Continuous Improvement
n n Manage academic workflows using LMS, Salesforce, and institutional systems.
n Maintain dashboards and trackers to monitor grading, allocations, advising,



and audit readiness.
n Analyze academic and operational data to identify improvement opportunities.
n Support automation initiatives and system enhancements to improve efficiency, visibility, and reporting accuracy.
n Collect and analyze stakeholder feedback to strengthen academic and advising processes.
n n Skills to use:
n n Demonstrates leadership in managing academic support teams, ensuring accountability, ownership, and consistent performance standards.
n Applies strong analytical and decision-making skills to monitor academic operations and advising effectiveness, supporting continuous process improvement.
n Manages multiple priorities, meets strict deadlines, and handles time-sensitive escalations effectively.
n Takes complete ownership of assigned responsibilities and ensures proactive follow-through and reliability.
n Utilizes Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and reporting tools effectively to support academic operations and advising processes.
n Communicates clearly and professionally, coordinating effectively across teams and organizational levels.
n Maintains high levels of accuracy in academic tracking, documentation, and compliance-related processes.
n Thrives in a dynamic academic environment and adapts plans and processes to evolving programmatic needs.
n Collaborates effectively with students, faculty, administrative teams, and external stakeholders to support academic and advising functions.
n

📌 Manager - Academic and Student Affairs (Hyderabad)
🏢 Indian School of Business
📍 Hyderabad