Job Description Company: Dr. Padmaja IVF
n Industry: Healthcare / IVF & Fertility Care
n Job Type: Full time
n Job Summary
n Dr. Padmaja IVF is looking for an experienced and compassionate Telecaller with prior experience in the hospital, healthcare, IVF, fertility, or clinic industry.
n The ideal candidate should have excellent communication skills and experience handling patient enquiries, explaining healthcare services, scheduling appointments, following up with leads, and maintaining a professional and empathetic approach while communicating with patients.
n Roles and Responsibilities
n n Handle incoming and outgoing calls related to patient enquiries and appointments.
n Respond to enquiries received through phone calls, website leads, WhatsApp, social media, and other channels.
n Provide clear and accurate information about IVF, fertility consultations, and other available treatments and services.
n Understand patient requirements and guide them toward booking a consultation with the appropriate doctor.
n Schedule, confirm, and follow up on patient appointments.
n Follow up with new leads and prospective patients in a timely manner.
n Maintain regular follow-ups with interested patients without being overly persistent.
n Communicate with patients in a polite, sensitive, and empathetic manner,



especially when handling fertility-related enquiries.
n Coordinate with doctors, counsellors, front-office staff, and other departments when required.
n Maintain accurate records of calls, enquiries, appointments, follow-ups, and patient responses in CRM or internal systems.
n Follow up on missed appointments and help patients reschedule consultations.
n Work toward achieving appointment booking, lead conversion, and follow-up targets.
n Maintain complete confidentiality of patient information and conversations.
n n Candidate Requirements
n n Minimum 1–3 years of telecalling or patient coordination experience in a hospital, clinic, diagnostic centre, IVF centre, or healthcare organization.
n Healthcare or hospital industry experience is strongly preferred.
n Experience in IVF or fertility healthcare will be an added advantage.
n Excellent verbal communication and interpersonal skills.
n Ability to communicate with patients patiently, professionally, and empathetically.
n Good follow-up and lead-handling skills.
n Basic knowledge of CRM, MS Office, WhatsApp, and appointment management systems is preferred.
n Ability to handle multiple enquiries and maintain proper follow-up records.
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📌 Telecaller - Healthcare / Hospital Industry (Hyderabad)
🏢 Dr Padmaja Fertility Centre
📍 Hyderabad