Job Description:

Job Overview

We are seeking a highly organised and self-motivated professional to join our Life & Health team as an Administrator Team Leader. In this role, you will provide leadership, guidance, and direction to a dedicated team, ensuring the achievement of key results and operational excellence.

Your responsibilities will include overseeing document indexing, imaging, quality audits, data entry and the review of Proof of Loss (POL), as well as processing policy documents and claims. You will play a critical role in handling sensitive files and processing essential documents to support our US operations.

This is an excellent opportunity for a proactive and detail-oriented individual looking to make an impact within a dynamic and collaborative environment.

Responsibilities & Duties*

We will start to build your skill set with the vision that you increase in competence across all activities in your role day to day but also broaden capacity across all administration areas.

People & Process Management:





· Provide daily direction and communication to employees so that processes run in an effective manner

· Assist in developing clear and measurable performance criteria for all assigned team members and remain accountable to team output and contributions

· Manage all established productivity and quality standards to meet or exceed goals by monitoring all productivity to ensure timely output

· Act as primary resource for questions and support needs

· Monitor and manage work queues and offer assistance when needed

· Manage workflow requests and ensure they are processed efficiently throughout the working day

· Provide coaching, feedback, performance management including and up to management of a performance improvement plan (PIP) and termination

Inbound Document Indexing & Verification:

· Accurately and efficiently index inbound documents into document retention system

· Use data entry to process information from documents to ensure accuracy

📌 DLH Claims Administrator Team Leader (Pune)
🏢 HigHRise Solutions
📍 Pune