RGP (Nasdaq: RGP) is an award-winning global qualified services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest
growing Elite services partners in the APAC region.

As we continue to grow our technical team in India, we have an opportunity for a Senior Technical Success Consultant to join the organization.

Role Purpose

As a ServiceNow Senior Technical Success Consultant, you will be supporting projects deploying ServiceNow-based solutions for RGP clients globally and providing L2/L3 support, along with actively working on debugging issues faced by clients.

As part of the broader project team,



responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

Requirements
Key Responsibilities
- Strong
knowledge of ServiceNow fundamentals, configuration, and scripting
- Work
on managed services or production support within ServiceNow
- Strong
understanding of ITIL and ITSM, including Incident vs Request and Request
vs Change
- Strong
client interaction skills for debugging issues on projects
- Work
on enhancements as per client requirements
- Work
on assigned activity/task with other team members in the project and own a
distinct aspect of the project
- Take
charge of finding information sources, gathering and interpreting problem
statements, executing analysis, and presenting findings to team members
and stakeholders
- Work
collaboratively with the team and project manager to deliver assigned work
on time
- Maintain
effective and proactive follo

📌 ServiceNow Senior Technical Success Consultant (India)
🏢 RGP
📍 India