Role & responsibilities
Map end-to-end business processes across key functions including admissions, examinations, academics, finance, client servicing, delivery, and compliance.
Conduct workflow analysis to identify process gaps, bottlenecks, redundancies, and inefficiencies.
Design and document Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and process control mechanisms.
Establish RACI matrices and accountability frameworks for critical operational workflows.
Recommend process improvement initiatives using Lean / Six Sigma principles.
Conduct turnaround time analysis and productivity assessments across functions.
Identify opportunities for process automation and digitization across departments.
Collaborate with business systems/technology teams to define requirements for workflow automation.
Work closely with department heads and functional teams to understand pain points and operational challenges.
Facilitate workshops and discussions for process redesign and continuous improvement initiatives.

Preferred candidate profile




Bachelors/Master’s degree in Business Administration, Operations, Engineering, or related field.
5–10 years of experience in business analysis, process excellence, operational improvement, or business transformation roles.
Prior experience in: o Education / EdTech o Consulting o Shared Services / BPO o Operations-heavy organizations
Solid understanding of process mapping, workflow analysis, and SOP development
Expertise in swimlane mapping, RACI frameworks, SLA creation, and turnaround analysis
Familiarity with Lean / Six Sigma methodologies preferred
Experience in preparing Business Requirement Documents (BRDs) and functional documentation
Proficiency in tools such as:
Lucidchart
Notion
Jira
Asana
ClickUp
Airtable / Similar productivity platforms
Excellent analytical, documentation, and stakeholder management skills
Solid attention to detail and structured problem-solving ability

📌 Business Analyst/process Excellence Lead Gurugram
🏢 Medhavi Skills University
📍 Gurugram