We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience. Responsibilities

Respond to customer inquiries via phone, email, chat, and SMS

Resolve delivery, shipment, and service-related issues promptly

Coordinate with Operations, Dispatch, and Driver teams

Track and update support tickets until resolution

Escalate critical issues to the appropriate teams

Maintain accurate customer records and interaction logs

Meet service level agreements (SLAs) and quality standards

Identify prospects to improve customer experience and processes

Requirements

1–3 years of experience in US customer support, customer service, or call center operations is Mandatory

Excellent verbal and written English communication skills

Solid problem-solving and multitasking abilities

Comfortable using CRM and customer support tools

Proficiency in Microsoft Office or Google Workspace

Willingness to work rotational shifts, including US business hours Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive Bengaluru (India)
🏢 Phox Health
📍 India