30 Jul
|
SELECTIONS HR SERVICES PRIVATE
|
New Delhi
30 Jul
SELECTIONS HR SERVICES PRIVATE
New Delhi
We are hiring experienced professionals for Team Lead (TL), Quality Analyst (QA), Subject Matter Expert (SME), and Assistant Manager (AM) roles in International Customer Service (Voice).
Key Responsibilities
Manage customer interactions and ensure high-quality service delivery.
Drive team performance and achieve operational KPIs.
Monitor quality, provide coaching, and identify improvement prospects.
Handle customer escalations and support day-to-day operations.
Collaborate with cross-functional teams to ensure service excellence.
Prepare performance reports and implement process improvements.
Eligibility:
Graduate in any discipline.
Relevant experience in an international customer service/contact center workplace.
Robust communication, leadership, analytical, and problem-solving skills.
Willingness to work in rotational/night shifts.
Job Locations: Hyderabad, Bangalore, Indore
📌 Customer Service Specialist New Delhi
🏢 SELECTIONS HR SERVICES PRIVATE
📍 New Delhi