Client Relationship

Management
- Act as the primary point of contact for assigned merchants.
Build and maintain robust, long-term relationships with Key stakeholders.
Address and resolve merchant concerns, queries, and escalations in a timely and skilled manner.
Conduct regular review meetings with clients to assess service levels and satisfaction.
Onboarding &
Integration Support
- Coordinate with internal teams (Tech Support, technical, compliance) to ensure smooth and timely on boarding of merchants.
Guide merchants through API documentation, integration methods, and best practices.
Ensure KYCs, agreements, and necessary documentation are completed in line with compliance standards.
Revenue &
Growth Management
- Monitor transaction volumes, success rates, and revenue generated from assigned merchants.
Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments and other products).
Work with banking operations to check if commercials are aligned and no revenue loss getting observed for any payment modes.
Performance

Monitoring &
Reporting




- Track and analyze payment performance, success ratios, drop-offs ( Eg – Merchant Performance Reports , Gateway wise Performance reports )
Share regular performance reports with merchants and suggest optimization strategies.
Use MARS dashboards to analyze detailed reports of account performance metrics.
Retention &
Risk Management
- Proactively prevent merchant churn through regular engagement and problem-solving.
Collaborate with the risk and compliance team to monitor merchant activity and flag anomalies.
Ensure adherence to CCAvenue terms of service, fraud prevention policies, and industry compliance norms (PCI-DSS, RBI, etc.).
Market

Feedback &
Product Improvement
- Collect merchant feedback and relay it to product and tech teams for improvement.
Stay updated with industry trends, competitor offerings, and evolving client expectations.
Participate in internal strategy sessions to refine product positioning and service offerings.

📌 Executive Relationship Key Accounts Management New Delhi
🏢 Avenues AI
📍 New Delhi