Job Title:Manager-OFR,CoE

Job Location:Center

RCS Grade:K To design, deliver, and evaluate training programs focused on Ocean Freight-GTOM processes, systems, and compliance, ensuring operational teams have the knowledge and skills to execute end-to-end shipment handling effectively.

Key Responsibilities:

Training Design & Delivery
Develop and deliver training modules on Ocean Freight fundamentals, including:
Introduction to GTOM
Export & Import process flow leveraging GSC/L4 SOPs
Parties involved in OFR
Types of shipments (FCL, LCL)
VOCC vs NVOCC
Feeder & Mother Vessels
Types of containers
National & Multinational Gateways
Incoterms and their application
Shipping documents and Letter of Credit
Frequently used OFR charges
End-to-End OFR process
GSConnect - Case creation and viewing
Design and conduct training on specialized module based on top errors and BP complaints
Co nduct onboarding programs on CW1 and Support System e.g.Cargosphere,GSCaptureetc:
GTOM workflow & Bundle Services
Maintain GSC Level SOPs based on L4 SOPs
Ocean Freight documents
Catalogue based service for all shipment types
OFR business model and process flow
Sea Waybill and legal relevance of transport documents




Timestamp definitions and importance for customer experience
GSConnect framework

GPAM Updates
Updates to be shared with allCenters
GSC Level SOPs to be updated based on the updates
Refresher trainings to be conducted for complex updates
Regular dip checks on updates

Evaluation & Reporting
GTOM readiness checklist
Tool Access (UAT & Prod) for relevant applications
Assess training effectiveness through feedback, quizzes, and performance metrics.
Maintain accurate training records and prepare reports for management.

Required Skills/Abilities:
Bachelor's degree in Supply Chain, Logistics, or Operations Management.
8 years in freight forwarding, global operations, or shared services.
Certification in training or instructional design, preferred.
Knowledge of OFR operations, back- office processes
Ability to drive continuous improvements in OFR processes
Solid communication and stakeholder management capabilities
Robust program and change management capabilities
Experience with DHL systems (CW1, GSConnect, MTW modules).
Excellent interpersonal skills

📌 Manager Ofr, Service Training And Compliance Mumbai (India)
🏢 DHL Aero Expreso
📍 India