Job Description:

Role Overview

We are looking for a Client Servicing Manager to manage and grow relationships with US-based healthcare provider clients. The role requires solid client-facing skills, strategic thinking, and the ability to work closely with strategy teams and varios departments like SEO, Wewb Development, Paid Media and ORM. Hence working knowledge of these subjects is of most importance. As the client is based out of USA you will be working on EST time which is IST - 3.00 pm to 12.30 Am out of Mumbai Office.

Key Responsibilities

Client Management
Act as the primary point of contact for US-based healthcare provider and financial services clients
Build strong, long-term relationships with senior client stakeholders
Lead regular client calls, status meetings, QBRs, and performance reviews on EST hours
Proactively identify client needs, opportunities for growth, and upsell/cross-sell possibilities

Account & Delivery Management
Own end-to-end account management including briefs, timelines, budgets, and deliverables
Ensure timely, high-quality delivery of campaigns, content, and digital initiatives
Manage multiple work streams acros

Strategic & Commercial Ownership




Support account growth by identifying current business prospects within existing clients
Assist in preparing proposals, presentations, and renewals
Monitor account profitability, scopes of work, and resource utilization

Internal Collaboration
Collaborate closely with cross-functional teams like s various departments like SEO, Web Development, Paid Media, ORM.

Act as the voice of the client internally, while balancing agency capabilities and timelines
Mentor junior account executives, where applicable

Required Skills & Qualifications
5–7 years of experience in client servicing, account management, or agency roles
Prior experience managing US-based clients, preferably in healthcare and/or financial services
Strong understanding of digital marketing, content, media, and integrated campaign workflows
Excellent verbal and written communication skills (US client–ready)
Proven ability to work in EST time zone from India
Strong project management and stakeholder management skills
Comfortable handling senior client conversations and escalations

📌 Client Servicing Manager – Us Healthcare Brand Navi Mumbai (India)
🏢 DC Consultants
📍 India