Job Description:

Job description- Tele Collection Executive
Location: Thane
Experience Level: 1– 3 Years

Key Responsibilities:
Make outbound calls to customers with overdue personal, business, or consumer loans.
Coordinate customers about their pending EMIs and payment due dates.
Maintain a polite and skilled attitude while handling customer queries.
Record call details and payment commitments accurately in the system.
Escalate unresolved issues to the senior team as needed.
Achieve daily/weekly/monthly collection targets.
Provide regular updates and feedback to the team lead.
Follow company policies and comply with all regulatory requirements.

Key Requirements:
HSC or Graduate in any stream.
1–3 years of experience in tele calling collection expertise of B1+ portfolio.
Should be a DRA certified
Excellent verbal communication skills in English and [other local/regional languages].

Preferred Skills:
Fluency in multiple languages (e.g., Hindi, English, Tamil, Telugu, etc.).
Prior experience in BPO, financial services, or recovery processes is a plus.

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