The Accounts Receivable Executive (AR Caller) is responsible for managing outstanding receivables by communicating with clients, insurance companies, or customers to ensure timely collection of payments. The role involves following up on pending invoices, resolving payment issues, maintaining accurate records, and contributing to the organization’s cash flow management.
Key Responsibilities
Follow up on outstanding accounts receivable through phone calls, emails, and other communication channels.
Contact customers / insurance companies regarding pending payments and claim status.
Review invoices, payment records, and account details before initiating collection calls.
Identify reasons for non-payment and coordinate with internal departments for resolution.
Maintain detailed records of all collection activities and customer interactions.
Process account updates and payment information in the billing / ERP system.
Ensure timely escalation of unresolved accounts to the concerned authority.
Meet daily productivity and collection targets assigned by management.
Prepare periodic AR follow-up reports and status updates.
Adhere to company policies, confidentiality standards, and compliance requirements.
Required Qualifications
B.Com / M.Com / BBA / MBA (Finance) or any relevant degree.
0–3 years of experience in Accounts Receivable, AR Calling, Medical Billing, or Collection Process.
Freshers with positive communication skills may also apply.
Skills Required
Robust verbal and written communication skills.
Good negotiation and follow-up abilities.
Basic knowledge of accounts receivable and billing processes.
Proficiency in MS Excel and accounting / ERP software.
Ability to work under targets and deadlines.
Solid analytical and problem-solving skills.
Attention to detail and accuracy in documentation.