Job Description

We are seeking a Sales cum Customer Relationship Executive (CRE) for our jewellery showroom to manage customer sale and interactions, drive online (social media) and telephonic sales, and build long-term customer relationships. The ideal candidate should be proactive, well-spoken, and capable of handling regular customer follow-ups effectively.

Key Responsibilities
Handle counter sale, customer enquiries from social media platforms (Instagram, WhatsApp, Facebook, etc.)
Manage telephonic sales calls and explain jewellery designs, pricing, offers, and schemes
Convert online and phone enquiries into store visits and confirmed sales
Conduct regular follow-ups with customers regarding products, new collections, and festive offers
Maintain strong relationships with existing and potential customers
Coordinate with showroom sales staff for customer visits and order fulfilment
Maintain accurate customer records / CRM data
Address customer queries, feedback, and complaints professionally
Prepare daily and weekly reports on leads, follow-ups, and conversions
Assist in promotional activities and marketing campaigns
Perform all other general duties of a Customer Relationship Executive





Skills & Requirements
Excellent communication and interpersonal skills
Strong interest in sales and customer engagement
Ability to handle social media and telephonic customer interactions
Systematic approach to follow-ups and lead management
Basic computer knowledge (MS Excel, WhatsApp Business, CRM tools)
Languages Known: English, Malayalam , Hindi (desirable) and Tamil (desirable)
Experience in jewellery / retail / luxury showroom sales will be an added advantage

What We Offer
Competitive salary with performance-based incentives
Growth opportunities opportunities in a reputed jewellery brand
Professional and supportive work workplace

Location

Thrissur, Kerala
(Candidates must be ready to relocate to Thrissur)

Educational Qualification

Any Graduation

Experience

1–3 years preferred
(Freshers with strong communication and sales skills may also apply)

Job Types: Full time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Application Question(s):
If selected, how soon can you join us (Mention number of days)?

Work Location: In person

📌 Customer Relationship Executive Cre Cum Sales – Jewellery Showroom Thrissur
🏢 AGN Gold & Diamonds
📍 Thrissur