Key Responsibilities :
Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.

Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
Data management
Update and maintain customer accounts, keeping detailed records of interactions,



transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling prospects.
Ensure compliance with data privacy regulations while handling customer information.
Process improvement
Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Technical Skills
Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

📌 Senior Executive Otc Accounts Receivable Mumbai
🏢 Godrej Properties
📍 Mumbai