Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create cutting-edge, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging cooperative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
Complete Daily Quality checks as per the process requirement
Provides on time Feedback to the agents for the errors identified




Conduct Customer comeback analysis for all the errors received from the clients
To meet the monthly sampling numbers as per the defined target
Complete the feedback targets as specified in the QSD
Contribute brainwave ideas to improve the process
Complete the WB Role Roadmap within the stipulated time
Prepare all team and client related reports for Quality
Complete RCA for all the errors identified
Ensure the QA process adheres to ISO guidelines
Identify the improvement areas for staff and share it with the AM- Quality
Communication with clients on a periodic basis
Complete the Calibration exercise on a periodic basis as defined
Create Error analysis/RCA Report within the defined timeline
Attend all the development and quality trainings that are identified for a QA
Help operations in identifying the training needs for the ops associates
Drive projects and be part of the projects that are identified in the team

Qualifications

Bachelor's in Commerce or Arts

📌 Lead Associate Transactional Quality Quality Q 2025158031 Gurugram
🏢 Recognized
📍 Gurugram