About the job
Job Title: Director - Retirement Services, One SBS India Portfolio
Location: Hyderabad
Eligibility Criteria:
- Must have at least 24+ months of experience in the current role or grade.
- If applying laterally, need to have at least 12 months of experience in your present role/grade.
- Strong communication skills (oral and written) are required.
- Working knowledge of payroll and benefits administration is highly preferred.
- RPF or FPC / CPP certification is preferred.
- Proven strong leadership and business skills.
- Excellent interpersonal, conflict management, and mentoring skills.
- Effective time management, organizational, and planning skills.
- Demonstrates behavior that aligns with the values of the organization.
- Current Supervisor approval required; should not have been on a Performance Improvement Plan (PIP) or issued a Warning in the last 12 months.

Overview & Scope:
The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio.



This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving robust associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.
- Deliver business goals for the respective business functions.
- Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
- Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
- Establish and maintain appropriate structures and responsibilities to achieve business objectives.
- Continuously evaluate results to meet performance objectives and adjust strategies accordingl

📌 Director - Retirement Services, One SBS India Portfolio (Secunderabad)
🏢 ADP Private
📍 Secunderabad