Key Responsibilities:
Act as the primary point of contact for escalated Customer concerns received via Social
Media channels.
Take complete ownership of escalated cases, ensuring end-to-end investigation, resolution,
and closure.
Coordinate with internal teams to resolve complex customer issues within defined SLAs.
Engage proactively with dissatisfied Customers to turn negative experiences into positive
outcomes.
Identify recurring issues and share insights with relevant teams to improve processes,
products, and Customer experience.
Maintain accurate and detailed documentation of all Customer interactions and resolutions
in the CRM system.
Stay updated on Social Media trends, platform guidelines, and best practices to improve
response quality.
📌 Escalation Specialist Urban Company Delhi/mumbai/blr Karnataka
🏢 Urban Company (UC)
📍 Karnataka
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.