The Key Account Manager - Govt & TASC is responsible for end-to-end management, servicing and growth of assigned Government and TASC (Trusts, Associations, Societies & Clubs) accounts. The role focuses on ensuring compliant onboarding, smooth deployment, sustained transaction usage and high-quality engagement with institutional stakeholders.
Key Responsibilities
- Own a defined portfolio of Government, PSU, Semi-Government and TASC institutional accounts within the assigned geography.
- Drive transaction growth and solution utilisation across allotted accounts postonboarding.
- Act as the primary point of contact for daytoday coordination with institutional clients.
- Build and maintain working relationships with government officials, trustees, administrators and finance teams of assigned institutions.
- Ensure regular engagement to understand requirements, address concerns and improve account utilisation.
- Support longterm retention and deepening of institutional relationships.
- Coordinate with operations, technology and product teams for POS deployments, digital collection setups and bulk installations.
- Track implementation timelines and ensure smooth golive and stabilisation.
- Promote appropriate acquiring solutions based on institutional needs.
- Manage service issues, downtime or operational escalations for assigned accounts.
- Ensure timely resolution in coordination with internal teams, with minimal disruption to institutional operations.
- Monitor recurring issues and support preventive interventions.
- Ensure all onboarding, KYC, pricing and documentation requirements are completed strictly in line with bank policies and regulatory norms, especially for government business.
- Maintain accurate records and audit readiness for assigned accounts.
- Escalate risk, compliance or process deviations to the Regional Sales Manager proactively.
Qualifications
Optimal qualification for success on the job is:
- Graduation /Post Graduate degree
Role Proficiencies:
- 3 - 8 years of experience in banking, payments, institutional or government-facing roles
- Exposure to Govt, PSU or TASC client handling preferred
- Experience in coordinationdriven, processheavy environments
- Robust coordination and institutional relationship management skills
- Understanding of merchant acquiring and digital payment solutions
- Attention to detail and documentation discipline
- Ability to work across multiple internal stakeholders