Job DescriptionHCLTech hiring for fresher candidates NHiring Alert |Customer Support | Nagpur NWe are looking for agile and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career. NRole: Level 1 (Customer Service Representative) NLocation: Nagpur NShift: 24x7 Rotational NWeek Offs: 2 Rotational Offs NExperience: Fresher NWhat You'll Do: NHandle customer queries via calls, emails, and tickets NPerform initial troubleshooting & issue resolution NLog and manage incidents using ticketing tools (ServiceNow preferred) NEnsure timely updates, follow-ups, and proper documentation NEscalate complex issues to higher support levels NDeliver high customer satisfaction NWhat We're Looking For: NStrong communication skills NBasic IT troubleshooting knowledge NWillingness to work in rotational shifts NFreshers & early professionals are welcome NB.Tech, BCA, MCA and M.Tech not eligible NPlease share your resume on [email protected]