Key Responsibilities

- Domain Solutioning & RFP Leadership (40%) Lead all relevant aspects related to domain for RFP response, proposal development, and solution architecture for healthcare payer customers: Own end-to-end domain solutioning: intake analysis, solution design, technical architecture, proposal writing, and executive presentations.
- Lead unsolicited proposal development identifying domain led use cases: Identify market opportunities, develop compelling value propositions, and create thought-leadership proposals that position the organization as industry expert.
- Competitive positioning: Maintain competitive intelligence on healthcare payer market, understand competitor offerings, and articulate clear differentiation in every proposal.
- Proposal quality & excellence: Establish standards for proposal quality, drive consistent messaging, ensure all RFPs reflect brand promise and deliver compelling narratives from a domain solutioning angle, identify risks early, and make strategic recommendations on proposal investments.
- Domain Solutioning Team Leadership (35%) Build and lead a high-performing domain solutioning team: Team composition & structure: Lead a team of Domain Solution Professionals Talent development: Mentor and develop team members, build deep healthcare payer domain expertise across the team, create career advancement pathways. Capability building: Work with leadership to establish domain CoE (Center of Excellence), develop solution frameworks, create reusable solution components, and build domain knowledge library.
- Collaboration: Work closely with sales, delivery, and product teams to ensure solutions are executable, aligned with organizational strategy, and positioned for successful delivery.
- Knowledge transfer: Ensure seamless handoff from pre-sales to delivery, establish post-sales customer success metrics, and gather learnings to continuously improve solutioning.
- Customer Relationship & Thought Leadership (10%) Be the trusted domain Expert to UST vertical and executive leadership and customers Customer engagement:



Lead customer discovery sessions, participate in pre-sales calls, and be trusted for the domain knowledge Relationship building:
- Converse with healthcare payer customers and build relationship and confidence on domain expertise Thought leadership:
- Exhibit thought leadership through identification of business cases in Paye domain space, discussions with UST vertical and org leadership, publish articles in social media/publish white papers to increase branding Market awareness: Stay current on healthcare payer trends, regulatory changes, and emerging technologies.
- Share market insights with internal teams. Domain Assets & Intellectual Property (15%) Create and maintain domain intellectual property: Solution frameworks:
- Develop reusable healthcare payer solution frameworks (claims processing, benefit administration, provider management, etc.). Case studies & collateral:

· Develop customer case studies, technical whitepapers, and marketing collateral that showcase domain expertise. Best practices documentation: Codify healthcare payer best practices, regulatory requirements, and industry standards in easy-to-reference formats. REQUIRED Experience:

- 12+ years in healthcare IT, with minimum 10+ years focused on Healthcare Payer domain (health insurance, medical insurance, benefits administration, claims processing) Minimum 5+ years in a pre-sales, solutions architecture, or solution consulting role Minimum 5+ years in a leadership or management role (managing teams, leading domain solutions for proposals or deliverables) Technical & Domain Expertise: Deep technical understanding of healthcare payer IT systems: claims processing, benefit administration, provider management, member portals,



analytics Knowledge of healthcare payer business processes: claims management, enrollment , prior authorization, payment processing, appeals, provider data management , Care management Understanding of regulatory landscape: HIPAA, ACA, NAIC, state insurance regulations, compliance requirements Familiarity with healthcare IT technology landscape: ERP systems, cloud platforms (AWS, Azure), APIs, microservices, data integration Leadership & Soft Skills: Strategic thinker: Can translate customer business challenges into technical solutions Excellent communicator: Can articulate complex technical concepts to both technical and business audiences. Expert-level writing and presentation skills. Customer-centric mindset: Understands how to discover customer needs and craft compelling value propositions. Entrepreneurial: Can operate with ambiguity, drive initiatives with minimal structure, and create results in a fast-moving environment. Collaborative: Builds strong relationships across functions (sales, delivery, product). Influences without authority. Intellectual curiosity: Stays current on healthcare IT trends, regulatory changes, and emerging technologies. Passionate about continuous learning.

DESIRED QUALIFICATIONS

- MBA or advanced degree in Business, Technology, or Healthcare Administration Experience with healthcare AI/ML solutions (predictive analytics, fraud detection, member risk prediction) Experience managing consulting or solutions teams in a global delivery organization Track record of managing and building domain Centers of Excellence Published thought leadership: Articles, whitepapers, conference presentations on healthcare payer technology Experience with healthcare data platforms (Snowflake, Databricks, cloud data warehouses) Familiarity with agile methodologies and up-to-date delivery frameworks (SAFe, Scrum) Active involvement in healthcare IT industry organizations or user groups Multi-cultural experience and comfort working in global, distributed team

📌 Delivery Solution Manager (Health care Payer Domain) (Bengaluru)
🏢 UST
📍 Bengaluru