We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring solid expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.

Key Responsibilities

1. Application Maintenance & Reliability

- Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
- Implement proactive monitoring and alerting frameworks to minimize downtime.

2. DevOps, CI/CD & SRE Enablement

- Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.
- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).

3. Leadership & Team Oversight

- Provide technical leadership and guidance to software maintenance and support engineers.
- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as a technical escalation point for high-impact incidents.

4. Process Excellence & Automation





- Establish and improve maintenance processes, including patch management, version control, and release governance.
- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
- Ensure adherence to ITIL practices and service management frameworks.

5. Stakeholder & Cross-Functional Collaboration

- Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals.
- Provide regular updates to leadership on system health, risks, and improvement initiatives.
- Ensure seamless coordination during critical releases and production incidents.

6. Security & Compliance

- Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements.
- Work with security teams to perform periodic audits and risk assessments.
- Maintain adherence to data security and financial system compliance standards.

7. Vendor & Ecosystem Management

- Coordinate with third-party vendors and service providers supporting the BHIM ecosystem.
- Monitor vendor performance and ensure adherence to SLAs and uptime commitments.
- Support licensing, upgrades, and integration activities as required.

Key Requirements

Education & Experience





- Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
- 15+ years of experience in software maintenance, production support, DevOps, or SRE.
- Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments).

Technical Skills

Strong expertise in:

- DevOps practices and CI/CD pipelines
- Site Reliability Engineering (SRE) frameworks
- Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk)
- ITSM tools (e.g., ServiceNow, Jira Service Management)
- Experience with cloud platforms (AWS/Azure/GCP) and microservices architecture.
- Strong understanding of:
- System debugging, performance tuning, and incident management
- Database management (SQL/NoSQL)
- Security best practices and compliance frameworks

2. Leadership & Behavioral Skills

Strong technical leadership and decision-making capability.

Excellent stakeholder communication and incident handling skills.

Ability to operate in a high-pressure, real-time financial transaction environment.

Strong analytical and problem-solving mindset.

Preferred Qualifications

ITIL certification or experience in IT service management frameworks.

Experience in fintech, digital payments, or banking ecosystems (UPI preferred).

Exposure to Agile, DevSecOps, and automation-first environments.

Why Join BHIM

Work on one of India’s most critical and high-scale digital payment platforms.

Opportunity to solve complex scalability and reliability challenges.

Drive impact at national scale in the fintech ecosystem.

📌 SRE -Leadership role (Telangana)
🏢 National Payments Corporation Of India (NPCI)
📍 Telangana