Job Description IT Support Executive
Company: Taypro Pvt. Ltd.
Position: IT Support Executive
Department: Information Technology (IT)
Location: Pune, Maharashtra
Employment Type: Full-Time
Experience: 2 to 4 Years
Qualification: Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
About Taypro
Taypro Pvt. Ltd. is a leading manufacturer of innovative robotic solutions for solar panel cleaning. We design and manufacture advanced waterless robotic systems that improve solar plant efficiency while supporting sustainable energy solutions.
Job Summary
We are looking for a proactive and technically skilled IT Support Executive to manage and support the organization's IT infrastructure. The ideal candidate will be responsible for providing end-user support, maintaining computer systems, troubleshooting hardware and software issues, managing networks, and ensuring smooth day-to-day IT operations.
Key Responsibilities
End-User Support

- Provide technical support to employees for desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Troubleshoot hardware, software, email, network, and system-related issues.
- Install, configure, and upgrade operating systems and business applications.
- Resolve user issues within defined response timelines.

Hardware & Software Management

- Install, configure, and maintain desktops, laptops, printers, CCTV systems, routers, switches, and Wi-Fi devices.
- Maintain IT asset inventory, warranty records, and software licenses.




- Coordinate hardware repairs and AMC activities with external vendors.

Network & System Administration

- Monitor LAN, WAN, Wi-Fi, internet connectivity, VPN, and firewall performance.
- Configure and troubleshoot network devices, IP addressing, and user connectivity issues.
- Support Microsoft Windows environments and user account management.

Microsoft 365 & Email Administration

- Create and manage user accounts, email IDs, and access permissions.
- Troubleshoot Outlook, Microsoft Teams, OneDrive, and Microsoft Office applications.
- Support password resets and user access requests.

Data Backup & Security

- Monitor system backups and ensure successful data recovery procedures.
- Install and update antivirus software and security patches.
- Ensure compliance with company IT security policies.

ERP & Business Application Support

- Provide first-level support for ERP, HRMS, attendance systems, payroll software, and other business applications.
- Coordinate with software vendors for issue resolution and system upgrades.

Documentation

- Maintain IT support tickets and issue resolution records.
- Prepare standard operating procedures (SOPs) and user guides.
- Keep documentation of network topology, IT assets, and software installations updated.





Vendor Management

- Coordinate with internet service providers and IT vendors.
- Procure IT equipment and software as per company requirements.
- Monitor vendor performance and service quality.

Required Skills

- Windows 10/11 Administration
- Microsoft Office 365
- Outlook & Teams Support
- LAN/WAN Networking
- TCP/IP, DNS, DHCP
- Printer & Scanner Support
- Wi-Fi Configuration
- Hardware Troubleshooting
- Software Installation & Configuration
- Antivirus & Endpoint Security
- Active Directory (Preferred)
- Remote Desktop Support
- IT Asset Management
- Backup & Recovery
- Basic Firewall & Router Configuration

Preferred Skills

- Experience with ERP/HRMS support.
- Knowledge of CCTV, biometric devices, and access control systems.
- Basic understanding of Microsoft Azure or cloud platforms.
- Familiarity with virtualization technologies (Hyper-V/VMware).
- Knowledge of cybersecurity best practices.

Desired Candidate Profile

- 24 years of experience in IT support or system administration.
- Robust troubleshooting and analytical skills.
- Good communication and interpersonal skills.
- Ability to prioritize and manage multiple support requests.
- Customer-focused attitude with a willingness to learn new technologies.

Why Join Taypro?

- Opportunity to work in a fast-growing robotics and manufacturing company.
- Exposure to advanced manufacturing and automation technologies.
- Collaborative work culture with continuous learning and career development opportunities.

📌 It Support Executive (Maharashtra)
🏢 taypro
📍 Maharashtra