At EY you ll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you And we re counting on your unique voice and perspective to help EY become even better too Join us and build an exceptional experience for yourself and a better working world for all Position Title Hospitality Lead The Hospitality Lead is responsible for delivering an exceptional client experience by managing all hospitality and facility-related operations within the Client Experience Center CEC This role ensures seamless coordination of services adherence to safety and compliance standards and operational excellence to support high-profile client visits The candidate must have hotel experience blends luxury service with business needs focusing on managing premium guest experiences operations F B Cafe housekeeping handling corporate client cafe experiences and ensuring seamless event execution requiring strong leadership hospitality acumen and a proven track record in guest satisfaction and operational efficiency Key Responsibilities Guest Client Relations Cultivate strong relationships with corporate clients partners and VIP guests professionally resolve complaints ensure exceptional service delivery Operations Management Oversee daily cafe operations cafe front CEC housekeeping CEC F B CEC maintenance to uphold high standards and brand consistency Team Leadership Recruit train motivate and manage hospitality teams to deliver outstanding service and meet performance expectations Policy Compliance Implement and enforce operational policies Standard Operating Procedures SOPs and ensure adherence to health safety and regulatory compliance Event Coordination Collaborate with teams for seamless event planning and execution from small meetings to large events Sales Marketing Support Support CEC campaigns and analyse KPI s to meet targets leveraging hotel expertise Essential Skills Qualifications Proven experience in hotel management guest services or luxury hospitality Strong leadership interpersonal and communication skills Familiarity with Site Management people management and cost management Excellent problem-solving and time-management abilities Passion for delivering exceptional customer service and creating memorable guest experiences Core Competencies Customer Service Orientation Attention to Detail Problem-Solving and Decision-Making Leadership and Team Management Adaptability and Resilience To qualify for the role you must have 8 years of subject matter expert experience Bachelor s degree in Business or equivalent professional level experience What we look for Participates regularly in EY-wide and function-specific meetings events and people initiatives Demonstrates executive presence establishes credibility quickly commands attention and respect demonstrates confidence and deals comfortably with others Encourages innovation in others by allowing error e g allowing people to try something new being open to recent ideas Creates an inclusive and flexible environment where people feel they are a valuable member part of the team Promotes and demonstrates an inclusive and global mindset when interacting with others Adapts to the style and cultural differences of others to enhance relationships Engages with team members to resolve business challenges helping them analyze and address the root cause of problems so they can stay aligned and focused on successful execution of the team s vision Identifies areas of opportunity and generates ideas and solutions Makes recommendations to leadership and is able to implement new ideas improvements technologies and new products Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility Provides quality deliverables for self and teams within agreed-upon timelines Actively seek wherever possible to protect and regenerate the environment Adheres to budgets objectives and deadlines on projects with the aim of enhancing productivity and value Balances multiple priorities by considering priorities urgency and impact on key relationships and resources Identifies and assesses risks and consults with leadership or stakeholders on options in a timely manner Manages team or project delegates work effectively and uses appropriate resources to manage costs while meeting deadlines Models objectivity and integrity with self and teams to adhere to firm values and limit risk Surfaces barriers to change and provides recommendations to overcome Uses experience and consultative questioning to home in on key issues and escalates as appropriate Grasps technical issues quickly and is able to act on them resolve them or escalate to leadership as necessary Identifies and leverages leading practices diverse perspectives and lessons learned Tailors communication approach to respective audience when sharing technical experience to increase understanding What we offer EY Global Delivery Services GDS is a dynamic and truly global delivery network We work across six locations - Argentina China India the Philippines Poland and the UK - and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines In GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe We ll introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career Continuous learning You ll develop the mindset and skills to navigate whatever comes next Success as defined by you We ll provide the tools and flexibility so you can make a meaningful impact your way Transformative leadership We ll give you the insights coaching and confidence to be the leader the world needs Diverse and inclusive culture You ll be embraced for who you are and empowered to use your voice to help others find theirs EY Building a better working world EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today

📌 Hospitality Lead - Client Experience Center - Cec (Bengaluru)
🏢 EY
📍 Bengaluru