It s more than a job When you work in Freight Logistics and Operations at Kuehne Nagel you play a key role in optimising processes and ensuring that inventory and shipments move efficiently But that is not all Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries from wind turbines to semiconductors At Kuehne Nagel our contribution counts in more ways than we imagine How you create impact Deliver frontline customer support by providing timely information handling inquiries and responding effectively to complaints and feedback Utilize strong forwarding and market knowledge to ensure customers are satisfied with our products services and features Drive customer engagement satisfaction retention and reactivation in close collaboration with Field Sales and the Operational Care Center OCC Build and strengthen operational relationships with customer contacts through daily interactions care visits and proactive advisory support Qualify customer inquiries prepare quotations within approved pricing guidelines and follow up to secure successful conversions Support smooth customer onboarding by ensuring all requirements are accurately captured and transferred into KN systems Partner with Finance and the Revenue Care Center RCC to review credit limits and address any business-related challenges Document resolve and analyze all customer complaints and feedback identifying root causes and driving preventive actions Create maintain and refine customer reports to support transparency and performance tracking Contribute to achieving financial targets and strategic business objectives What we would like you to bring Minimum 4-5 years of hands-on experience in Air Freight Export operations required Strong understanding of forwarding processes market dynamics and customer service best practices Proven ability to manage customer inquiries resolve issues and maintain high satisfaction levels Solid communication stakeholder management and relationship-building skills Ability to interpret customer requirements and translate them into accurate operational instructions Experience preparing quotations following pricing guidelines and supporting successful conversion Solid problem-solving skills with the ability to analyze complaints identify root causes and drive solutions Proficient in using logistics systems customer platforms and reporting tools Highly organized detail-oriented and capable of managing multiple priorities in a quick-paced environment What s in it for you As an employer Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on At Kuehne Nagel your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world As a global leader with a strong heritage and a vision to move the world forward we offer a safe stable environment where your career can make a real difference Whether we help deliver life-saving medicines develop sustainable transportation solutions or support our local communities your career will contribute to more than you can imagine

📌 Air Logistics Customer Care Specialist (chennai)
🏢 Kuehne+Nagel
📍 Chennai