Oversee the reservation system ensuring all bookings are accurately recorded and managed including cancellations and modifications Develop and implement strategies for maximizing occupancy and revenue including setting pricing and promotional offers Train and supervise reservation staff ensuring they provide excellent customer service and adhere to company policies Analyze reservation trends and report findings to senior management making recommendations for future strategies for reservations bookings Coordinate with other departments such as housekeeping and front desk to ensure guest requirements are communicated and met with utmost standards Handle escalated customer complaints related to reservations resolving issues in a manner that maintains customer delight and loyalty Monitor competitor pricing and occupancy levels adjusting strategies as necessary to remain competitive in the market Implement and maintain a system for managing no-shows and late cancellations including enforcing penalties where applicable Job Types Full time Permanent Pay 16 979 70 - 52 213 55 per month Experience total work 4 years Preferred Work Location In person