A OVERAL JOB PURPOSE This role is responsible for determining and delivering learning quality and compliance initiatives that support Aspire Lifestyles global standards It involves designing and implementing training programs meeting compliance with internal and external requirements and continuously improving service quality across the business The role works closely with teams and stakeholders to manage audits review track improve performance and address risks It plays a hands-on part in enhancing customer experience and operational effectiveness through practical execution and collaboration B KEY RESPONSIBILITIES LEARNING DEVELOPMENT Learning Development Leadership Align learning strategies with business goals and compliance needs e g PCI DSS ISO Create cutting-edge blended learning solutions using best practices and external research Develop customized learning offerings that reflect the brand and values of Aspire Lifestyles Champion Primary country person for the use of technology and digital tools for learning accessibility and engagement Measuring Performance Impact Evaluate learning effectiveness using Kirkpatrick Level 1-4 KPIs and business feedback Analyze training outcomes to identify gaps and improvement opportunities Develop and implementlearning interventions Celebrate learning success recognition reward program share best practices across teams centres Check that all learning records are captured correctly timeously by the LDs and monthly reviews Cross-Functional Collaboration Meet with Service Delivery Managers Directors Client Services Region Group teams to support service initiatives improvements projects Coordinate with regional and local stakeholders to set up training infrastructure and tools Develop implement localized content to meet market-specific needs Collaborate closely with Digital teams to promote develop implement service initiatives Partner with HOSD and support strategic people initiatives beyond the LDQC function Identify support training needs for managers other roles outside the immediate LDQC team Design cross-functional learning solutions that build capability across all SD departments Team Development Leadership Lead demonstrate all the touchpoints of the learning lifecycle to the LDQC SD teams Facilitate train-the-trainer sessions and do team calibrations Develop personal development plans conduct monthly coaching sessions for team members Recruit onboard new team members with a structured onboarding curriculum plan Consult with HOSD on workforce development and talent planning Work closely with HOSD to shape and drive people development strategies Stakeholder Client Engagement Meet monthly with internal stakeholders incl Group Regional LDQC Management and the Head of Service Delivery to present discuss LDQC evaluation training audit outcomes Communicate learning progress challenges and risk mitigation strategies to stakeholders Lead the country in client meetings calibrations and audits Primary Escalation person for training interventions complaints client breaches Quality Compliance Oversight Lead internal and external audits and maintain the country s Quality Improvement Plan Participate prepare the market to be ready for rollouts and secure local experts Identify risks and gaps during implementation and escalate as needed Lead the Concierge Support Program CSP scheduling coaching sessions tracking and completing with zero slippage Program Project Management Design develop implement learning interventions that include Educate Expose Experience opportunities Deliver training sessions make sure that the delivery meets user and client requirements Create facilitated eLearning content gamified assessments for various levels of service delivery staff Function independently to lead LDQC initiatives and projects Support major projects by checking Training environments managing infrastructure readiness Check training rooms facilities ensuring they are well-maintained and ready for use Explore share introduce new technologies that enhance efficiency and user experience Simplify improve tools and processes including QA forms and eLearning development REQUIRED WORK EXPERIENCE Experience designing and delivering blended learning programs including digital content Proven track record in managing audits compliance processes and risk mitigation Strong background in stakeholder engagement and cross-functional collaboration Demonstrated experience in coaching developing and managing teams Hands-on experience leading projects and implementing learning or compliance initiatives Familiarity with service delivery environments and performance reviews REQUIRED QUALIFICATIONS Relevant tertiary qualification in Quality Compliance Education Learning Development Business or a related field Additional certifications in Learning Development Instructional Design or Quality Compliance are a strong advantage Proven experience in leading LD and or QC functions within a service delivery or customer experience environment Familiarity with compliance standards such as PCI DSS ISO or similar frameworks Strong working knowledge of digital learning tools LMS platforms and Microsoft Office REQUIRED LANGUAGE Excellent Written and Spoken English language skills TRAVEL ROTATION REQUIREMENT Willingness to travel locally and internationally as needed to support business and operational needs Flexibility to assist other Aspire Lifestyles locations when required Ability to work a variable schedule including days nights weekends and public holidays based on program demands

📌 Learning & Development And Quality & Compliance Director (New Delhi)
🏢 Aspire Lifestyles
📍 New Delhi