Role - CRM CRE - Location - Chembur Mumbai - working days 6 days 1 week off between Mon - Thu - Experience - 1 5 years Experience- Handle and resolve customer complaints related to real estate projects - Maintain accurate records of grievances and follow-up actions - Coordinate with internal departments sales legal CRM projects etc for timely resolution - Ensure all customer concerns are addressed as per company policy and RERA guidelines - Provide regular updates to customers on the status of their issues - Analyze recurring issues and recommend process improvements - Support in possession and handover processes ensuring customer satisfaction Requirements Key Skills - Robust communication and interpersonal skills- Conflict resolution and negotiation abilities- Customer-centric mindset- Familiarity with real estate processes and documentation- Knowledge of CRM tools and grievance redressal systems- Understanding of RERA guidelines is a plus ref updazz com