About Us Chidiyaa Crafts is a sustainable fashion brand dedicated to creating timeless hand-crafted apparel with love and tradition We are looking for a passionate and customer-friendly Fashion Consultant to join our team and be the voice of our brand across multiple communication channels Key Responsibilities Handle customer queries via Email WhatsApp and Phone calls with professionalism and empathy Provide fashion consultation by suggesting products styling tips and size guidance Assist customers with order updates exchanges returns and complaints resolution Maintain a positive customer experience by offering quick and clear communication Coordinate with internal teams operations design marketing for smooth resolution of customer concerns Keep records of customer interactions and feedback to improve service Build long-term relationships with customers ensuring high retention and repeat sales Requirements Previous experience in customer service client relations preferably in fashion or retail Strong knowledge of fashion trends fabrics and styling Excellent communication skills in English and Hindi written spoken Proficiency in using WhatsApp Business Email tools and basic Excel Ability to multitask and manage customer interactions across platforms A friendly patient and problem-solving attitude Good to Have Prior experience working with a fashion or lifestyle brand Interest in sustainable and handcrafted fashion Perks Benefits Employee discounts on our collections Opportunity to grow within a fast-scaling fashion brand Creative and supportive work culture Job Type Permanent Pay 20 000 00 - 25 000 00 per month Perks Provident Fund Work Location In person