Company Description BharatPe Capital is an RBI-registered NBFC and new-age digital lending platform focused on expanding access to credit for SMEs and consumers through advanced technology and data science. The company offers a variety of tailored loan products, including SME, personal, vehicle, and consumer loans. By leveraging modern technology and strong industry partnerships, BharatPe Capital delivers a seamless digital experience that serves a broad ecosystem of borrowers.

Resilient Finance Private

Limited, branded as BharatPe Capital, is promoted by BharatPe (Resilient Innovations Pvt. Ltd.), one of India’s leading fintech companies, providing a strong foundation and growth-oriented environment for team members.

Role Description This is a full-time, on-site role based in New Delhi for a Video KYC specialist fluent in Malayalam, Kannada, Hindi, and English. The role involves conducting video KYC (Know Your Customer) verification calls with customers, validating identity documents, and ensuring compliance with RBI and internal KYC guidelines. The specialist will guide customers through the digital onboarding process, resolve basic queries related to loan applications, and accurately record and update customer information in internal systems.





The role also includes closely coordinating with operations and compliance teams to report discrepancies, support continuous process improvements, and maintain high standards of customer experience and data privacy.

Qualifications

Strong language proficiency in Malayalam, Kannada, Hindi, and English, with clear and professional verbal communication skills.

Experience in customer service, telecalling, or video-based support roles, preferably in BFSI, fintech, or digital lending environments.

Basic understanding of KYC norms, RBI guidelines, and compliance processes, with the ability to follow standardized procedures accurately.

Comfort with digital tools and platforms, including video conferencing applications, CRM systems, and mobile/desktop applications.

Attention to detail and ability to verify documents and customer information with accuracy and integrity.

Solid interpersonal skills, patience, and a customer-centric approach to handling queries and issues.

Ability to work in a structured on-site environment in New Delhi, manage time effectively, and handle high call volumes.

Minimum educational qualification: Higher Secondary (12th pass); a graduate degree is preferred.

Prior experience in NBFCs, banks, or fintech companies is an advantage.

📌 Video KYC Malyalam , Kanada, Hindi and English (New Delhi)
🏢 BharatPe Capital
📍 New Delhi