- Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts.
- Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.
- To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.
- Present trend to client and internal management stakeholders for sales, revenue, pipeline and other significant initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
- Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
- Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.
- Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green