Greetings from KVC CONSULTANTS LTD!!

We Are Hiring For Leading IT Company in PUNE / Mysuru / Bangalore

Job Locations

- PUNE - HINJEWADI PHASE - 2
- Kolkata walkin --work location --Pune and Bangalore

NOTE:
- NEED IMMEDIATE JOINERS
- NEED EXCELLENT COMMUNICATION SKILLS
- ANY GRADUATES (REGULAR DEGREE)

SALARY: FRESHARERS - Rs 2.77 LPA

( ONLY LAST YEAR PASS OUTS WITH DEGREE WITH THEM )

- Rs. 4.50 LPA - upto 5.50 LPA for 1+ years of experience
- Rs. 6.00 LPA -upto 7 .00 LPA for 2+ years of experience

Language: Proficient in English (Read + Write + Speak )

Role purpose

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate




- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and valuable English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Pune or Mysuru because this profile is available for these two locations.DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,MYSURU SD WITH YOUR RESUME . SAKSHI --- (phone hidden)

ALISHA -- (phone hidden)

ALISHA - (phone hidden)

RANDEEP - (phone hidden)

#KVC CONSULTANTS LTD

#NO PLACEMENT CHARGES

📌 Service Desk Associates - Sal upto Rs 7.00 LPA_CALL Alisha (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru