- Understanding of insurance processes, operations standards, industry regulations.
- Oversee daily operational activities and ensure smooth workflow across departments with a solid focus on excellence, quality management and audit compliance
- Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams Like Projects, Underwriting, compliance, IT, sales to align operational goals
- Conduct regular quality audits and implement corrective actions to address gaps
- Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements
- Implement and monitor best practices to optimize workflow efficiency and service quality.




- To manage, mentor, motivate and lead team.
- Ability to priorities and manage multiple task efficiently.
- Excellent Verbal and written communication

Qualifications

- Bachelors degree in Business Administration, Insurance, Finance, or a related field, (Master's degree preferred).
- Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.

Role: Team Leader

Industry Type: Insurance

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

📌 Senior Manager New Business Operations (Mumbai)
🏢 Kotak Life
📍 Mumbai