1. Address and resolve customer issues via inbound/outbound calls
2. Provide transparent, effective solutions in both voice and non-voice formats
3. Maintain high standards of customer satisfaction
4. Ensure compliance with process and communication protocols
Key Deliverables:
1. Handle queries with documented accuracy
2. Adapt to rotational shifts across 5 working days
3. Deliver quality service in blended support channels
4. Contribute to customer retention and support metrics
📌 Samsung voice & chat international process Professional (Chandigarh)
🏢 Linchpin Technologies
📍 Chandigarh
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