: Omni-Sport Advisor

Job Group: Commerce Job Family: Commerce store

Delight customers and boost omnichannel performance RESPONSIBILITY 1:

I guarantee WOW Customer Experience (Customer Journey Expert)

I greet, smile, and engage with customers to understand their needs.

I promote sports by engaging customers through sports communities.

I ensure I am available for my customer (Satisfied or Satisfied)

RESPONSIBILITY 2

I guarantee WOW layout (Layout Expert)

My Layout is best in class for my customer (exemplary SCF)

I know and highlight the best omnichannel offer to my customers to boost turnover (offline and online)

I find efficient ways to boost the business of my sport in the catchment. Examples of Key performance indicators(KPIs) - To confirm with your leader People

Skill competency SMR on each skill

Planet

->Second Life TO Share / TO / TO Growth (for the relevant sport)

% Décote saved

Profit

Stock Availability(Visual Rupture)

SCF %

SAS orders, C&C;, SFS New customers growth% Job Skills (Hard Skills) Training Offer

Core Skills

Customer Experience (Selling & customer relationship)

Product knowledge

Store's commercial dynamism (Omni Business)

Efficiency in store

Stock availability

Layout

Circularity (buyback, 2nd life etc)

Complementary Skills (once Core skills mastered)

Store security

Store checkout

Store services

Store Daily Management

Core Skills

Sales and Customer Interaction

Product Training In Store + Digital (online selling)

Stock & Flows

Fundamentals of SD

Layout Training Complementary Skills (once Core skills mastered)





Local Sport Project (LSP)

Captain of the day/Daily Manager

Trainer of Skill topic in city/country APPENDIX 1: Types of actions that help fulfil responsibilities

1st RESPONSIBILITY

I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs.

I am trained to interact and engage with my customers

I practise my sport.

I master SBRAM/SALES

I promote sports by engaging customers through sports communities.

I practice my sport and inspire customers to join sports communities.

I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

I propose the right products & services depending on the needs of my customers

I use all our channels (in store, .in, App…) to satisfy the customer’s needs

I Know how to offer the Circular TO range.

I propose the relevant services to the customer (buy back, repair & maintenance, personalisation).

I propose and provide to my customer all the available modes of payments.

I ensure a smooth check out experience

My Leaves for the year (aligned with the business plan) is planned





My customer is at the centre of my activity. I make myself available whatever I am doing. 2nd RESPONSIBILITY

I guarantee WOW layout (Layout Expert)

My Layout is best in class for my customer

My Layout is secure - for me , my team and my customer.

My Layout is welcoming, seductive and engaging.

I ensure facing is quick and well maintained to guarantee see, touch, read, try and pick features

I ensure my customer can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online.

I know the complete offer in my store and online

I ensure My customer will find the entire range of products for their sport practise - either in store or online

I am product trained by the validated product trainer.

I suggest the best possible solution to my customer as per their need

I ensure all the necessary services for my sport are available to my customer

I highlight our Circular TO offer and relevant services

I set up high-performance sales generating layouts: high margin products, well stocked.

I find ways to boost business of my sport in the catchment

I suggest and highlight complementary products to enhance customer sport practice experience and boost sales (S+)

I ensure product availability by doing reliable, up to date and responsible inventory to support its omnichannel availability. I ensure the signages are updated for the customers (Self-informed best choice)

I am accountable for delivery (efficiency)

📌 Omni Sport Advisor - Fitness (Mumbai)
🏢 Decathlon
📍 Mumbai