Roles and Responsibilities :

- Manage a portfolio of key clients, ensuring high levels of satisfaction and retention through proactive account planning, relationship building, and issue resolution.

- Collaborate with internal teams to deliver tailored IT solutions that meet client needs, driving revenue growth and expanding service offerings.

- Identify recent business opportunities within existing client relationships, leveraging expertise in sales strategy and market trends to identify cross-sell/up-sell potential.

- Develop strong partnerships with clients by providing exceptional customer service, resolving issues promptly, and offering innovative solutions.

Job Requirements :

- 3-5 years' experience in key account management or similar role in the IT services industry.

- Proven track record of success in managing multiple key accounts simultaneously while driving revenue growth.

- Strong understanding of IT services & consulting industry trends, technologies (e.g., cloud computing), and best practices for delivering exceptional client experiences.

📌 Key Account Manager (Hyderabad)
🏢 Smart IMS
📍 Hyderabad