Key Responsibilities 1.

Remediation Case Pipeline

Management in Netsuite - Own the full lifecycle of GCS remediation cases from claim initiation through final closeout.

- Coordinate with Field Operations Project Managers, Tracker Operations, and Mechanical divisions to determine remediation priority, readiness, and scheduling.
- Plan and manage remediation scopes, including materials, scheduling with Commodity Managers to ensure timely ordering of GCS manufactured components for on time delivery to site - Maintain a high-level remediation roadmap for leadership and execution teams. 2.

Warranty

Claims & O&M; Support

- Support and coordinate all warranty-related parts requests from the field.
- Manage smaller warranty claims with fast turnaround times, ensuring clear documentation and timely fulfillment.
- Communicate defect trends and recurring issues to Commodity Managers, Engineering, and Quality for escalation.
- Customer-to-Pay (CTP) Order Management
- Own the CTP pipeline for all post-project customer requests.
- Prepare quotes, communicate directly with customers, process approvals, and arrange shipments.
- Manage high-volume CTP order fulfillment, ensuring accuracy, timeliness, and proper financial handling.
- Track CTP revenue and ensure alignment with warranty or O&M; cost centers.
- Material & Logistics Coordination
- Serve as the primary liaison between Field Operations and Commodity Managers for all remediation, warranty, and CTP material needs.
- Initiate and track purchase orders, shipping requests, and delivery schedules from source to site.




- Ensure materials arrive in the correct quantities, on time, and aligned with planned field execution.
- Support active remediation and warranty installations with rapid escalation and problem-solving.
- NetSuite Case Management
- Maintain the remediation, warranty, and CTP pipelines within NetSuite with complete accuracy and organization.
- Ensure financials for GameChange manufactured material transactions, and case structures are aligned under correct identifiers for budget tracking in Procore.
- Coordinate with Project Managers to ensure all POs, SOs, and cost transfers flow through the proper remediation or warranty case framework. 6.

Vendor

Chargebacks & Financial Recapture

- Initiate, document, and manage vendor back charges for defective or non-compliant materials.
- Work closely with Commodity Managers, vendors, and Finance to ensure reimbursement is received.
- Maintain full documentation packages for every chargeback, including cost impact, evidence, and communication history. 7.

Financial

Tracking, Reporting & Forecasting

- Reconcile all costs associated with remediation, warranty work, and CTP orders.
- Prepare annual reporting packages for leadership summarizing remediation activity,



financial recapture, cost impacts, and trends.
- Produce projections for upcoming remediation and warranty work for future fiscal planning. 8.

Process

Development & Continuous Improvement

- Develop and refine remediation, warranty, and CTP workflows as the operational landscape evolves.
- Identify bottlenecks, propose solutions, and drive improvements to reduce cycle time and improve efficiency.
- Create and maintain SOPs, templates, and documentation that provide clarity and consistency across teams.

Required Skills & Qualifications

- Strong project management experience, ideally in logistics, supply chain, warranty operations, or field support.
- Proficiency with NetSuite or similar ERP systems.
- Exceptional organizational and case management discipline.
- Strong analytical and financial tracking capabilities.
- Excellent verbal and written communication across cross-functional teams and external vendors.
- Ability to manage multiple concurrent priorities in a high-velocity setting.
- Experience in solar, construction, manufacturing, or energy strongly preferred. Role Impact

This position is mission-critical to GCS Field Operations. By owning the movement of materials, cases, financials, and customer interactions throughout the O&M; lifecycle, the Remediation, Warranty & Logistics Project Manager ensures that GCS can respond to issues quickly, protect cost exposure, strengthen customer relationships, and maintain operational integrity across the entire portfolio.

📌 International Remediation, Warranty & Logistics Project Manager (Bengaluru)
🏢 GameChange Energy
📍 Bengaluru