Roles and Responsibilities:

- Resolve billing issues using query-solving techniques and provide transparent and concise information regarding billing or services.
- Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Actively listen to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

Required Profile:

- Minimum of 6 months of international voice experience.
- Understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.
- Experience in resolving customer issues related to billing.




- Strong communication skills with clarity in thought process.
- Ability to handle challenging situations with customers.
- Strong multitasking abilities and the capacity to make quick decisions independently.
- Willingness to work in a 24/7 environment (rotational shifts, 5 days a week).
- Customer-centric mindset with logical thinking and spontaneity.
- Ensure timely and professional responses to all queries.

Perks and Benefits:

- Cab facility both ways (pick-up and drop within transport radius).
- Immense growth opportunities.
- Loyalty bonus of up to 20,000.

Interview Rounds:

- First Level - UAT / Operations
- Second Level - Versant (Need to score 60 and above)

📌 International Inbound Voice (Pune)
🏢 Tech Mahindra
📍 Pune