Job Requirement

Location of posting: Ghaziabad (Vasundhra) UP

Domain - Voice Process

Graduation - BBA/Bcom/BCA (2023 to 26 Pass out)

Shift time- Day Shift

Job Role - Process executive

Note: Postgraduate will not be considered for this current role opening

::

- Education: Minimum 15 years of full-time education (Mandatory)
- Educational Background: Commerce only (B.Com / BBA / BBM)
- Pass-out Years: 2022 / 2023 / 2024 & 2025 only
- Shift: Day shift
- Process: Voice -Income Tax Process
- Languages:Mandatory: Hindi & Englis
- Communication: Basic communication skills required

Roles & Responsibilities:

- Candidate needs to have 15 years of full-time education
- Proficient with basic computer knowledge
- Handle customer interactions professionally and courteously across voice and non-voice channels
- Excellent website research & navigation skills




- Should be good in reading/understanding/interpretation of the content.
- Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational)
- Excellent verbal, written communication, interpretation, and active listening skills
- Should have positive command over English Grammar and Fluency in English
- Should be able to manage outbound calls in a timely manner following the scripts when handling different subjects/scenarios
- Ability to quickly and efficiently assimilate process knowledge
- Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry
- No long leave in plan for at least next 1 year
- Work will be from office only ( No WFH)

Regards

Infosys BPM Recruitment Team

📌 Hiring For freshers BBA/BCom For Voice process @Ghaziabad location
🏢 Infosys BPM
📍 Ghaziabad