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A Front Office Executive is the face of a resort, managing guest relations, check-ins, and daily administrative operations. They ensure a seamless vacation experience, coordinate with housekeeping and food and beverage teams, and resolve complaints promptly. [1, 2, 3, 4] Core Responsibilities Guest Relations & Services

- First Impressions: Warmly greet arriving guests, handle check-in/check-out processes, and assign rooms according to preferences.
- Concierge Duties: Provide details about resort amenities, local attractions, dining options, and recreational activities.
- Conflict Resolution: Listen to guest feedback and complaints, resolving issues swiftly to guarantee satisfaction. [1, 2, 3, 4, 5]

Reservations & Administration

- Booking Management: Handle room reservations via phone, email, or online platforms, ensuring accurate guest data and stay dates.
- Billing & Payments: Process payments, verify credit cards, and generate accurate invoices.
- Upselling: Promote premium rooms, packages, spa treatments, and resort amenities to maximize revenue. [1, 2, 3, 4, 5]

Resort Coordination





- Housekeeping Liaison: Communicate with the housekeeping team to prioritize room cleaning for early arrivals and VIPs.
- Safety & Security: Manage room keys, safeguard guest belongings, and follow emergency procedures. [1, 2, 3]

Qualifications & Skills

- Education: Bachelor’s degree in Hospitality Management, Tourism, or Business Administration is highly preferred.
- Experience: Proven experience as a Front Desk Agent, Hotel Receptionist, or in a resort customer service role.
- Technical Skills: Proficiency in Property Management Systems (PMS), reservation software, and MS Office.
- Soft Skills: Exceptional verbal communication, problem-solving, and the ability to multitask in a fast-paced setting.
- Flexibility: Willingness to work on a rotational schedule, including weekends, evenings, and public holidays

JOB APPLY http://jobs.vinayakjob.com/

CONTACT DETAILS -

Name - PRITI PATEL

Number - 93006 37413

📌 Front Office Executive For Resort - Kanker , Chhattisgarh (Raipur)
🏢 Vinayak Outsourcing Works
📍 Raipur