The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role,

focusing on delivering exceptional service and cross-selling banking products.

This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction. As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment.

This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty.

Responsibilities Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement.

Handle complex customer inquiries and complaints, providing timely and accurate resolutions.

Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions.

Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey.

Collaborate with other teams to ensure a seamless customer experience across all touchpoints.





Train and develop team members, providing ongoing support and performance feedback.

Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment.

Manage and prioritize a high volume of customer interactions, maintaining efficient response times.

Stay updated on industry trends and competitor offerings, sharing insights with the team.

Qualifications A bachelor's degree in business, finance, or a related field is preferred.

Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role.

Solid leadership and team management skills, with the ability to motivate and develop a high-performing team.

Excellent communication and interpersonal skills, with a customer-centric approach.

Proven track record in cross-selling and up-selling financial products.

Proficiency in using CRM systems and other customer service tools.

Analytical mindset with the ability to interpret data and make informed decisions.

Flexibility to work in a dynamic and fast-paced environment.

Strong problem-solving and conflict resolution skills.

- Ability to work independently and manage multiple priorities.

📌 Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound (Hyderabad)
🏢 Kotak
📍 Hyderabad