Job DescriptionAbout MetaMorph

NWe at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

NAbout Our Client

n:A leading financial data intelligence and analytics company serving India's banks, NBFCs, fintechs, investment advisors, and wealth management platforms

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n What You'll Be Doin

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- g:Own the complete post-sales customer lifecycle for enterprise account
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- s.Lead customer onboarding, implementation, product rollout, and go-live activitie
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- s.Act as the primary point of contact for strategic customer
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- s.Drive product adoption and ensure customers achieve measurable business outcome
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- s.Build solid relationships across technical and business stakeholder
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- s.Coordinate closely with Product, Engineering, QA, and Support teams to resolve customer issue
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- s.Understand customer workflows and recommend product enhancement
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- s.Conduct regular Business Reviews (QBRs), adoption reviews,



and success planning session
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- s.Monitor customer health, usage metrics, risks, and engagemen
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- t.Proactively identify churn risks and execute retention plan
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- s.Drive renewals while identifying opportunities for upselling and cross-sellin
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- g.Manage customer escalations and ensure timely resolutio
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- n.Gather customer feedback and represent the Voice of Customer internall
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- y.Track implementation timelines, success metrics, SLAs, and customer satisfactio
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n What We're Looking

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- For3–8 years of experience in Customer Success, Customer Success Management, Technical Account Management, Solutions Consulting, Implementation, or Enterprise Account Manageme
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- nt.Experience managing enterprise B2B SaaS custome
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- rs.Strong understandingof API-based SaaS products or technology platfor
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- ms.Ability to work withboth technical and non-technical stakeholde
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- rs.Experience managing implementation projects across multiple tea
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- ms.Excellent stakeholder management and communication skil
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- ls.Strong project management and problem-solving abiliti
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- es.Comfortable handlingcustomer escalations independent
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- ly.Data-driven approachto customer success and account heal
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📌 Customer Success Lead | 3-8 Yrsb | Fintech Startup | Mumbai (Alibag)
🏢 MetaMorph
📍 Alibag