Entrepreneurship Acceleration Customer Success & Account Management

About the Role

We are looking for a highly motivated Customer Success & Account Management Executive who enjoys building client relationships, solving business problems, and driving customer growth.

This role is ideal for someone who wants to work closely with enterprise clients, understand their business challenges, and help them maximize the value of technology-driven solutions. You will collaborate with internal teams to ensure successful implementation, customer satisfaction, and long-term account growth.

Key Responsibilities

- Act as the primary point of contact for assigned enterprise customers.
- Build and maintain strong relationships with key business stakeholders.
- Conduct regular customer meetings, including weekly, monthly, and quarterly business reviews.
- Understand customer business goals and recommend suitable business solutions.
- Identify opportunities for account growth through upselling and cross-selling.
- Gather customer requirements and prepare Business Requirement Documents (BRDs).
- Coordinate with internal teams to ensure smooth implementation and faster project delivery.
- Track customer success metrics and proactively resolve issues to improve customer experience.
- Ensure high customer satisfaction, retention, and long-term partnerships.

Required Skills & Qualifications

- Strong ownership mindset with a customer-first approach.
- Excellent communication,



presentation, and stakeholder management skills.
- Valuable analytical and problem-solving abilities with a data-driven mindset.
- Ability to understand business challenges and recommend practical solutions.
- Experience in managing enterprise or B2B customer accounts.
- Comfortable working with cross-functional teams in a fast-paced workplace.
- Strong execution and follow-up skills with attention to detail.
- Interest in technology, SaaS, AI, or digital business solutions.
- MBA or B.Tech preferred; candidates from other educational backgrounds with relevant experience are also welcome.
- Prior experience in SaaS, Consulting, FMCG, Retail, Distribution, or Enterprise Account Management will be an added advantage.

Why Join Us?

- Work directly with leading enterprise customers.
- Gain exposure to Customer Success, Account Management, and Business Consulting.
- Learn how technology and AI are transforming contemporary businesses.
- Take ownership of customer relationships and business outcomes.
- Fast career growth in a energetic, high-performance environment.
- Collaborative culture with opportunities to learn from experienced professionals.

Preferred Experience

- Experience: 1To 5 Years (Customer Success, Account Management, Consulting, SaaS, Enterprise Sales, or Client Relationship Management)
- Employment Type: Full-Time
- Work Mode: Work from Office

📌 Customer Success and Account management (Mumbai)
🏢 Bizaccen Knnect
📍 Mumbai