: Customer Service Specialist

Company: TheCorpartner

Department: Client Services / Operations

Employment Type: Full-Time

Location: Remote

About Corpartner

Corpartner is an Immigration Legal Process Outsourcing (LPO) company providing high-quality immigration support services to law firms and IT companies. We are committed to delivering exceptional client service through timely communication, operational excellence, and efficient case management.

Job Summary

Corpartner is seeking a Customer Service Specialist to serve as the primary point of contact for our clients. The successful candidate will receive client queries, assign them to the appropriate Immigration Specialists, and ensure all requests are responded to within the defined Turnaround Time (TAT). This role is essential to maintaining excellent client satisfaction by ensuring prompt communication, efficient coordination, and timely resolution of client requests.

Key Responsibilities

- Serve as the primary point of contact for clients via email, phone, and other communication channels.
- Receive, acknowledge, and accurately record all client queries.
- Assign client requests to the appropriate Immigration Specialist based on the nature, urgency, and complexity of the query.
- Ensure every client query is responded to within the agreed Turnaround Time (TAT) and Service Level Agreements (SLAs).
- Monitor open queries and proactively follow up with Immigration Specialists to ensure timely resolution.
- Escalate urgent, overdue, or high-priority matters to the Team Lead or Operations Manager.
- Provide clients with regular updates regarding the status of their requests.
- Maintain accurate records of client communications, assignments, and case progress in the case management system.
- Coordinate with internal teams to ensure smooth handling of client requests.




- Address routine client concerns and route complex issues to the appropriate team.
- Handle client feedback and complaints professionally and work toward prompt resolution.
- Prepare daily, weekly, and monthly reports on query volumes, response times, pending requests, and SLA compliance.
- Identify recurring client issues and recommend process improvements to enhance customer satisfaction.
- Maintain confidentiality of client information and ensure compliance with company policies and data security standards.

Required Qualifications
- Bachelor's degree in any discipline.
- 2-4 years of experience in customer service, client support, or operations, preferably in an Immigration LPO, legal services, or professional services environment.
- Excellent written and verbal communication skills.
- Robust organizational and multitasking abilities.
- Ability to prioritize multiple client requests and meet deadlines.

- Proficiency in Microsoft Office
- Strong attention to detail and problem-solving skills.

Preferred Qualifications
- Experience supporting Immigration clients
- Familiarity with U.S. immigration processes and terminology.

Key Performance Indicators (KPIs)
- 100% of client queries acknowledged and assigned within the defined TAT.
- High compliance with SLAs and response time commitments.
- Zero missed or unattended client queries.
- Timely follow-up and closure of pending requests.
- High client satisfaction through responsive and professional communication.
- Accurate documentation and reporting of client interactions.
- Effective coordination with Immigration Specialists to ensure timely updates and resolutions.

At Corpartner, we believe exceptional client service is the foundation of lasting partnerships. We are looking for a proactive, organized, and customer-focused qualified who is committed to delivering an outstanding client experience while supporting our immigration operations.

📌 Customer Service Specialist (New Delhi)
🏢 The Corpartner
📍 New Delhi