Achieve set business targets by meeting ROR, through settlements and Pre NOC conversions.
Ensure documentation of trails and feedback, coverage, and adherence to Fair Practice Code during customer interaction.
Job Responsibilities:
Meet Credit Card Recoveries target on assigned portfolio.
Meet Business ROR targets.
Follow up for Settlement and Pre NDC Conversions, ensuring due diligence and validation of reasons for settlement.
Capture accurate feedback, trails, and tag correct reason codes in Collection System and Dialers.
Ensure 100% coverage on assigned accounts.
Increase and provide appropriate attempt intensity on accounts.
Ensure credit card recovery with higher ROR.
Coordinate effectively with field executives/vendors/Digitide staff for maximizing recovery.
Undertake back calling on settlement/Pre NDC & hygiene related cases.
Meet Dialer Productivity benchmarks.
Exhibit negotiation, communication, influencing, and time management skills for effective customer interactions.
Adhere to the Fair Practice Code during collection activities.
Conduct collection follow-up as per guidelines to ensure customer satisfaction and reduce complaints.
Actively participate in training and learning initiatives to upgrade skills and align with role expectations and regulatory guidelines.
Educational Qualifications:
Graduation with DRA certification preferable.
Key Ski****lls:
Proficiency in Excel and MS Office.
Positive negotiation and communication skills.
Experience Required:
0 to 2 Years with Banking/NBFC experience.
Preferred: Collections/Sales/Customer interaction related profiles.
Major Stakeholders:
External vendors for follow-up and feedback on the assigned portfolio.
Internal team: Collection Manager, Telecalling Supervisor, Bucket Manager, ACLM, Central Collection Team, CCM team, Process team, Training Team, and HR.