Centre ManagerPosition Centre Manager

Function Centre Sales & Service Operations

Location Bangalore (Jayanagar / Malleswaram / Koramangala / Indiranagar / Hoodi)

Reports To Regional / Operations Head

Qualification Bachelor's degree in any discipline

ROLE SUMMARY The Centre Manager is responsible for the end-to-end performance of a Career Launcher centre, owning both the sales function (enrolment generation, revenue targets, lead conversion) and the service function (student experience, batch delivery support, retention, and grievance resolution). The role requires a hands-on operator who can drive walk-ins and admissions while ensuring the centre runs smoothly for enrolled students and their parents.

KEY RESPONSIBILITIES - SALES

- Own the centre's monthly and quarterly enrolment and revenue targets across all programs offered.
- Convert walk-ins, phone enquiries, and digital leads into admissions through effective counselling and follow-up.
- Counsel prospective students and parents on course offerings, fee structures, and outcomes, tailoring the pitch to each family's needs.
- Drive local outreach - school/college tie-ups, seminars, referrals, and community engagement - to build the enquiry pipeline.
- Track and report daily/weekly sales funnel metrics (enquiries, walk-ins, conversions, drop-offs) and course-correct proactively.
- Coordinate with the marketing team on local promotions, offers, and campaign execution.

KEY RESPONSIBILITIES - SERVICE & OPERATIONS

- Ensure smooth day-to-day centre operations, including batch scheduling, faculty coordination, and classroom readiness.
- Act as the first point of contact for student and parent queries, complaints, and escalations, resolving them promptly and professionally.




- Monitor student attendance, engagement, and satisfaction; drive retention and address early warning signs of attrition.
- Maintain accurate records of enrolments, fee collections, and student data in line with company systems.
- Liaise with faculty and academic teams to ensure timely delivery of the academic calendar and quality of instruction.
- Ensure the centre maintains high standards of housekeeping, safety, and presentation at all times.
- Manage front-office staff and support team performance at the centre.

SKILLS & COMPETENCIES

- Multilingual communication skills - able to counsel students and parents in English, Kannada, and Hindi (additional languages a plus).
- Solid attention to detail in handling student records, fee reconciliation, and daily reporting.
- Confidence and persuasion - comfortable driving sales conversations and closing admissions.
- Customer-first orientation with the patience to handle service issues and parent concerns calmly.
- Ownership mindset with the ability to manage competing sales and operational priorities.
- Basic proficiency with MS Office/Excel for tracking targets and maintaining records.

QUALIFICATIONS & EXPERIENCE

- Bachelor's degree in any discipline (mandatory).
- Prior experience in education sales, centre operations, retail sales, or front-line customer service is preferred.
- Prior team-handling or supervisory experience is an advantage.

KEY PERFORMANCE INDICATORS

- Monthly/quarterly enrolment and revenue achievement against target.
- Lead-to-admission conversion rate.
- Student retention and satisfaction levels.
- Turnaround time on query/complaint resolution.
- Centre operational compliance (attendance records, fee reconciliation).

📌 Centre Manager _Educational Industry _Sales and Service Operation _Bengaluru Location _5 +Years of Experience _CTC up to 8 LPA - Angel and Genie - Top Executive Search Firm - Leading Recruitment Consultant & Talent Acquisition Partner (India)
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