We are hiring for Customer support executive Voice for Night shift!
Excellent communication is mandatory
Walk in Address -
Omega Healthcare
Ground Floor Tower 1, RMZ Millennia Business Park Dr,
MGR Main Rd, Kandanchavadi, Chennai,
Tamil Nadu 600096, India
Landmark: Thanthi TV building
Sowmya (phone hidden)
Notice Period - Immediate Joiners Only
1years of Experience into voice process Mandatory
Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary
Desired Candidate Profile
- Minimum 1 Yr Voice process Experience
- Graduates or Under Graduates
- Positive communication skills
Perks and Benefits
- Quarterly Incentives
- 5 days a week
- All US holidays along with Indian Holidays
- Very lucrative employee referral policy Desired Candidate Profile.
Regards,
Sowmya (phone hidden)
📌 Exclusive Drive For CSE @ Omega Healthcare, Chennai (Tamil Nadu)
🏢 Omega Healthcare
📍 Tamil Nadu
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