Role Overview:

We are looking for an experienced Assistant Manager Training to lead and manage training operations for an International E-commerce Inbound process. The role requires a robust background in BPO training, inbound customer service programs, and team capability development. The candidate should demonstrate excellent communication skills and proven experience managing training teams and stakeholders.

Key Responsibilities

- Manage end-to-end training lifecycle for inbound e-commerce customer support processes
- Design and deliver new hire training, refresher training, and upskilling programs
- Lead training batches and ensure successful certification and throughput
- Monitor training effectiveness through assessments, nesting performance, and KPIs
- Collaborate with Operations and Quality teams to identify training needs and performance gaps
- Develop training content, SOPs, modules, and process updates
- Manage trainers and ensure training delivery standards are maintained




- Publish training dashboards and reports for leadership review
- Drive continuous improvement initiatives in training methodology

Eligibility Criteria

- Minimum 5+ years overall experience in BPO training
- At least 1+ year on-paper experience as Assistant Manager Training
- Must have handled Domestic Inbound processes
- Graduation is mandatory
- Excellent verbal and written communication skills
- Strong stakeholder management and team handling ability
- Preferred from Chennai locations

Preferred Skills

- Experience in inbound customer service training programs
- Strong presentation and facilitation skills
- Data-driven approach to training effectiveness
- Exposure to LMS and training dashboards
- Process transition or ramp-up training experience is an added advantage

Interested candidate please connect [email protected]@hexaware.com, or on (phone hidden)

📌 Immediate openings For Assistant Manager _Training Chennai (Tamil Nadu)
🏢 Hexaware Technologies
📍 Tamil Nadu