PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

- Serve as the voice of the customer and business within the Software Centre of Expertise
- Collaborate with demand stakeholders to gather requirements, refine priorities, and align product features with business objectives
- Own and prioritize the product backlog, working closely with the product team, business stakehold-ers and delivery team to ensure alignment with business value and organizational strategy
- Own the planning and finalization of release scope with input from Delivery and QA teams
- Communicate product vision, roadmap, and progress to stakeholders
- Report on delivery progress, risks, and issues to stakeholders and leadership
- Define clear user stories and acceptance criteria based on digital personas and customer jour-neys, ensuring requirements are well-documented, testable, and deliverable
- Ensure delivered software meets agreed quality and security standards
- Prioritize features, enhancements, technical debt and bug fixes in alignment with business or ser-vice objectives
- Partner with Tech Lead to ensure smooth sprint planning and execution
- Participate actively in Agile ceremonies (backlog refinement, sprint planning, daily standups, re-views, and retrospectives)
- Monitor progress across sprints and handle blockers or dependencies
- Support service release and deployment through creation of release notes and issuing of all stake-holder communications
- Coordinate Go/No-Go decisions with business stakeholders and support release deployment plan-ning
- Ensure delivered features meet agreed acceptance criteria and quality standards
- Make data-driven decisions using KPIs, metrics,



and customer feedback to continuously improve product performance
- Carry out problem-solving activities, supporting post-release incident investigations and root cause analyses, leading cross-functional support, operations, and engineering teams (even without direct line authority) in coming to resolutions
- Supporting escalations and service outages calmly and constructively
- Understand and aid in the potential negotiation of SLAs, OLAs (Operational Level Agreements), and underpinning contracts.
- Manage stakeholder communications in case of incidents

Qualifications

- Bachelors degree in relevant field such as Computer Science or Information Technology or Soft-ware Engineering
- Excellent understanding of Agile principles in product ownership, Scrum Framework and other Ag-ile methodologies
- Hands-on experience in product ownership and service delivery
- Experience in handling SLAs, OLAs (Operational Level Agreements), and underpinning contracts.
- Experience in incident analysis and resolution coordination
- Experience with Azure DevOps or similar tools for work tracking, release management, and CI/CD
- Experience working in cross-functional teams
- Knowledge of quality assurance and testing processes, including UAT coordination
- Exposure to IT service management frameworks (e.g., ITIL) and compliance standards (e.g., ISO 27001)
- Comfortable working in enterprise environments with multiple applications or delivery streams
- Robust verbal and written communication skills for reporting, documentation, and stakeholder up-dates
- Relevant certifications (optional but valued): Agile Product Owner
- Attention to detail and a commitment to quality

📌 Product Owner (Tamil Nadu)
🏢 SES Global Technology Services
📍 Tamil Nadu