About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

About Our

Client :A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms .

What You’ll Be Doin - g:Own the complete post-sales customer lifecycle for enterprise account

- s.Lead customer onboarding, implementation, product rollout, and go-live activitie
- s.Act as the primary point of contact for strategic customer
- s.Drive product adoption and ensure customers achieve measurable business outcome
- s.Build strong relationships across technical and business stakeholder
- s.Coordinate closely with Product, Engineering, QA, and Support teams to resolve customer issue
- s.Understand customer workflows and recommend product enhancement
- s.Conduct regular Business Reviews (QBRs), adoption reviews,



and success planning session
- s.Monitor customer health, usage metrics, risks, and engagemen
- t.Proactively identify churn risks and execute retention plan
- s.Drive renewals while identifying opportunities for upselling and cross-sellin
- g.Manage customer escalations and ensure timely resolutio
- n.Gather customer feedback and represent the Voice of Customer internall
- y.Track implementation timelines, success metrics, SLAs, and customer satisfactio n.

What We're Looking - For3–8 years of experience in Customer Success, Customer Success Management, Technical Account Management, Solutions Consulting, Implementation, or Enterprise Account Manageme

- nt.Experience managing enterprise B2B SaaS custome
- rs.Strong understanding of API-based SaaS products or technology platfor
- ms.Ability to work with both technical and non-technical stakeholde
- rs.Experience managing implementation projects across multiple tea
- ms.Excellent stakeholder management and communication skil
- ls.Robust project management and problem-solving abiliti
- es.Comfortable handling customer escalations independent
- ly.Data-driven approach to customer success and account heal th.

📌 B SaaS Customer Engagement Specialist (Mumbai)
🏢 MetaMorph
📍 Mumbai