**Position's General Duties and Tasks** **In these roles you will** **be responsible for:** Manage the project & accountable for timely and accurate customer deliveries Review support execution & reporting on the project progress and provide direction and guidance as needed Ensure that team maintains high level of competence and operational excellence take critical business decisions to meet customer expectations Escalation point of contact Responsible for Continuous improvements & overall Delivery excellence Having a minimum of 12+ yrs of hands-on work experience. Flexible to work in different shifts as per project need. **Requirements for this role include:** Coordination with GRM/VMG/TA for timely fulfilments Perform resource allocations and workload assignments according to delivery requirements Responsible for achieving bench mark utilization of resources Responsible for periodic reviews,



recognition & rewards for resources Resource attrition management / retention Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources Should also be able to take of SLA adherence, daily traiging and ticket updates **Preferences:** - Optional (nice-to-have's) + Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution. + Positive consulting skills to gather information requirements and participate in analysis and user interface design discussions. Required schedule availability for this position is Monday-Friday (05.30am to 05.30 pm PST). The shift timings can be changed as per client requirements. Additionally, resources may have to work on weekend's for any urgent business requirement.

📌 SAP PI/PO Consultant (Hyderabad)
🏢 NTT America
📍 Hyderabad